easyJet delay compensation: what you can claim

If a easyJet flight got you there three hours or more late, you can claim £220 to £520 per passenger — in either direction, because it is a UK or EU airline.

Which flights are covered

easyJet is licensed in United Kingdom, a the UK airline. That means both directions are covered: leaving a UK or EU airport, and arriving at one from anywhere in the world.

This is the part passengers most often get wrong, and it is worth being clear about: the rule follows the airline’s licence, not where the aircraft happens to be registered or where you bought the ticket.

How much

Distance flownUK261EU261
Under 1,500km£220€250
1,500km to 3,500km£350€400
Over 3,500km£520€600

Per passenger, and the same whatever the fare. The three hours is measured at arrival, not departure.

Claiming with easyJet

Claim directly through easyjet.com, under Help then Delays and cancellations. Have the booking reference, flight number and date to hand. Keep what the airline tells you about the cause, in writing — it is the first thing any later challenge turns on.

easyJet operates under both UK and European licences, so which regulation applies can depend on the aircraft flying your route rather than on the airline. The amounts are near enough identical either way.

Where easyJet flies from

Main bases: London Gatwick, London Luton, Bristol, Manchester, Geneva.

Common questions

How much compensation can I claim from easyJet?

£220 for flights under 1,500km, £350 for 1,500 to 3,500km, and £520 over 3,500km, per passenger, if you arrived three or more hours late. The amount depends on the distance flown, not on what you paid.

Which easyJet flights are covered?

easyJet is licensed in United Kingdom, a the UK airline. That means both directions are covered: leaving a UK or EU airport, and arriving at one from anywhere in the world.

How do I claim from easyJet?

Claim directly through easyjet.com, under Help then Delays and cancellations. You will need the booking reference, the flight number and the date. If the airline refuses and you disagree, the next step is its alternative dispute resolution body, or a claims service that will take the case on.

Can easyJet refuse to pay?

Only where the cause was genuinely outside its control: severe weather, air traffic control strikes, security alerts or a bird strike. A technical fault, late crew or a knock-on delay from the aircraft’s previous flight are not valid reasons, though they are often given.

Check your flight

AirHelp will tell you whether your specific easyJet flight qualifies and handle the claim. TravelTrauma earns a commission on a successful claim, at no cost to you.

Check your claim

Other airlines

This explains the rules and is not legal advice. The circumstances of your flight, and the airline’s own conditions of carriage, may change what applies.